AUSFIN PROPERTY | BUYER’S AGENT
Ausfin Property respects your privacy. This privacy policy explains how we collect, use, store, and share your personal information. It also explains how you can access or correct your details.
Personal information is any detail that identifies you or could identify you. This includes your name, contact details, and records we hold about you. It can also include sensitive information, such as health details.
Ausfin Property is the trading name of Aunindra Bachu (ABN 31 301 003 141, Licence Number 4980871). Aunindra Bachu is a licensed buyer’s agent. In this privacy policy, we, us, and our mean Ausfin Property and its related bodies corporate.
We follow the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Property and Stock Agents Act 2002 (NSW) and its regulations. Ausfin Property recognise the importance of protecting your privacy. We take these obligations seriously and have a commitment to complying with the Australian Privacy Policy laws and regulations.
Collecting Your Personal Information
We collect personal information that is reasonably necessary to provide our services, conduct our business, meet our legal obligations and manage our relationships with clients, suppliers and other stakeholders.
Personal information collection is by fair and lawful means. Usually directly from you.
Sometimes it isn’t practical to collect information directly from you. In these cases, we may turn to other sources, such as your solicitor, accountant, or financial adviser. Public records, social media, strata managers, on-site managers, vendors, buyers, landlords, and tenants can also provide information. It must be in compliance with the Australia Privacy Policy framework.
The information we collect depends on the service we provide. It may include:
- Clients and prospective clients: your name, age, date of birth, contact details, family details, employment details, financial details (assets, liabilities, income, expenses, and property valuations, banking details), tax file number, insurance details, references, and photo identification.
- Contractors, service providers, and business partners: your name, contact details, and details we need to work with you or engage your services.
- Job applicants: your name, contact details, employment history, references, and other details relevant to your application.
We may also collect personal information when you:
- contact us by telephone, email or social media;
- complete online enquiry or contact forms;
- subscribe to marketing communications;
- engage us to provide services;
- attend meetings or inspections; or
- visit our website.
If you choose not to provide requested personal information, we may be unable to provide some or all our services or comply with our legal obligations. We only collect sensitive information where reasonably necessary for our business activities, where required or authorised by law, or with your consent.
Why We Collect Your Personal Information
We collect, hold, use, and share your personal information to:
- complying with legal and regulatory obligations;
- administering contracts and agreements;
- provide our buyer’s agent services, including property searches, appraisals, evaluations. negotiations, and advice;
- protecting our legal rights;
- meet our contracts and obligations to you;
- arrange related services, such as building inspections, conveyancing, finance, or utility connections, conveyancing and settlement coordination;
- meet our legal and licensing obligations;
- communicate with you and keep accurate business records;
- tell you about services that may interest you;
- improving our services and website;
- do anything else you have agreed to or would reasonably expect; or
- any other purpose authorised by law or for which you have provided consent.
Sharing Your Personal Information
We may share your personal information with:
- your authorised representatives or service providers;
- our staff, contractors, and service providers, including IT and mailing providers;
- our professional advisers, such as lawyers, accountants, and auditors;
- government, regulatory, and law enforcement bodies, where the law requires to do so;
- other providers, such as energy, telecommunications, water, or insurance companies, when we need them to deliver a service you have requested; or
- any other purpose authorised by law or for which you have provided consent.
We share your personal information in accordance with this privacy policy.
Sharing Information Overseas
We sometimes work with service providers based outside Australia. Where their services support our work, we may share your personal information with them.
Keeping Your Information Secure
We store personal information in both paper and digital form. Digital records sit on secure servers, in controlled environments.
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Our staff must keep your personal information confidential. Contact our Privacy Officer if you would like more detail on our security practices.
Cookies and Privacy Policy
A cookie is a small file that our website may store on your device. Cookies stay on your device. They do not identify you personally, and they cannot access your computer.
Cookies may record details such as your browser type, operating system, internet provider, IP address, and the website that referred you to us. Most browsers let you control your cookie settings. We use this information to understand what our visitors need and to improve our services.
Marketing and Opting Out
We may use your contact details to send you information about services that may interest you. This will be done in compliance with Australian privacy law. You can opt out of marketing at any time. Just contact us using the details below.
Accessing and Correcting Your Information
You can ask to see the personal information we hold about you, and ask us to correct it. Please contact us using the details below.
We may charge a reasonable fee to cover the cost of giving you access. If we refuse a request, we will give you written reasons.
We take reasonable steps to keep your information accurate, current, and complete. Tell us if you believe any details are wrong, outdated, or misleading, and we will review it. Where we decide a correction isn’t needed, we will give you written reasons.
Questions and Complaints about Privacy Policy
We welcome your feedback on this policy. If you have a question, concern, or complaint about how we handle your personal information, please contact our Privacy Officer:
Attention: Privacy Officer
Address: P.O. Box 1053, Blacktown NSW 2148, Australia
Email: raj.bachu@ausfinproperty.com.au
Phone: 02 9920 3955 | Mobile: 0418 402 126
We will look into every complaint and give you a written response explaining the outcome.
You can also complain to the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: http://www.oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, technology or our business practices.
The current version will always be available on our website. We encourage you to review this Privacy Policy periodically to remain informed about how we manage your personal information.
Version: 1.10
Effective Date: July 2026
Last Reviewed: September 2026