PRIVACY POLICY
This Privacy Policy outlines how and when Buyer’s Agent, Aunindra Raj Bachu (ABN 31 301 003 141) Powered by Leverage Listings (referred to as we, us, or our) collect, hold, use, disclose, and otherwise manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This policy applies to personal information collected through various channels, including our website, open-for-inspection forms, online enquiries, email communications, and telephone interactions. By accessing our services or using our website, you consent to the collection, storage, use, disclosure, and handling of your personal information in accordance with this Privacy Policy and applicable Australian privacy laws. We recognise the importance of safeguarding your privacy and to meeting our obligations under that Act. It is our intent to comply with the requirements of the Privacy Act to the extent that they apply to our operations.
Definition of Personal Information
When used in this Privacy Policy, the term ‘Personal Information’ has the meaning defined in the Privacy Act 1988. Generally, Personal Information refers to any information or opinion that identifies you. This may include your name, address, telephone number, email address, profession, occupation, or any other details that identify you and records we maintain about you. It also includes sensitive information, for example, details relating to your health.
Collection of Personal Information
We collect personal information from clients, customers, and other individuals. All personal information is collected by lawful and fair means. We collect information directly from you (in person at open homes or inspections, via phone, email, SMS, website forms, rental applications, or during meetings with our team.
In some situations, where it is not practical or reasonable to collect your personal information directly from you, we may obtain it from third parties. These may include your representatives (such as a solicitor, accountant, landlords, prior agents, identity verification agencies, tenancy databases, government registers or financial broker, and credit reporting agencies), publicly available sources including social media, Strata or Bodies Corporate, On-Site Managers, and vendors, buyers, landlords, and tenants.
Collection of personal information varies depending on how you interact with us. It may include:
- Clients accessing property services (including prospective clients): your name, age, date of birth, contact details, family information, employment details, financial information (including assets, liabilities, income, expenses, spending patterns, credit history, credit reports, and property valuations), tax file number, insurance details, credit card and banking information, details relating to a will or estate, references, copies of photographic identification, and other information required to deliver our services.
- For contractors, service providers and business associates: your name, contact details, and information relevant to engaging third party services or delivering our services.
- For job applicants: your name, contact details, employment applications, references, and other information relevant to assessing your application
- Online and devices: Data when accessing our website (IP address, cookie identifiers, page visited, inquiry forms).
- Records of communications: emails, telephone calls, text messages, discussion notes.
Why we collect, use and disclose Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
- To communicate with you, maintain our business records, and operate our business effectively.
- To provide our real estate services, including property appraisals, acting as buyer’s agent in the purchase and sale of properties, leasing, property management, advertising, business broking, conveyancing and help settlement.
- To arranging connection or disconnection of utilities and arranging third party service providers.
- For contracting purposes.
- To provide you with information about products and services that may be relevant to you.
- For purposes required or authorised by law.
- For purposes disclosed to you and where you have given consent.
- For purposes that you would reasonably expect.
- Arranging inspections and property access (including security measures and attendance records).
- Responding to enquiries and providing requested information (brochures, contracts, listings, appraisal details).
- Managing tenancy applications, administering tenancies, coordinating repairs or maintenance, and meeting legal obligations.
- Communicating with you regarding properties, appointments, and service updates.
- Operating our business systems, maintaining records, accounts, and compliance requirements (e.g., trust accounting, identity verification, dispute resolution).
- Direct marketing where permitted (e.g., property alerts, newsletters, market updates). You may opt out at any time.
Disclosure of Personal Information
We may disclose your personal information (only where it is reasonably necessary) to:
- Your authorised agents or representatives or service providers.
- Our employees, contractors, associates, and service providers, including IT and mailing service providers.
- Our related entities and business partners.
- Our professional advisers, including legal, accounting, and audit professionals.
- Government, regulatory, and law enforcement bodies.
- Other service providers such as energy, telecommunications, fuel, water, and insurance providers where required to deliver services requested by you.
- Sellers, buyers, landlords, tenants, and their authorised representatives (solicitors, conveyancers, financial advisers).
- Service providers engaged in relation to a property or tenancy (tradespeople, building/pest inspectors, valuers, insurers, strata managers, photographers).
- Technology and platform providers used to operate our business (CRM systems, trust accounting, inspection sign-in tools, email/SMS providers, website hosting and analytics).
- Tenancy databases and screening or verification services (where applicable and in accordance with law).
- Government, regulatory, and law enforcement agencies where required or authorised by law (e.g., NSW Fair Trading, NCAT, NSW Police).
Disclosure to Overseas Recipients
We may engage third-party suppliers and service providers located outside Australia and disclose your personal information to them where necessary to obtain their services.
Some of our IT and cloud service providers may store or process information on servers located outside Australia, or permit access from overseas locations as part of their support operations. Where practicable, we take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.
Security of Personal Information
We store personal information in both physical and electronic formats. Electronic records are maintained on secure servers within controlled environments. Information about our security practices can be obtained by contacting our Privacy Officer.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our employees and representatives are required to keep personal information confidential.
Direct marketing and opting out
We may use your contact details to provide marketing communications or property-related updates were permitted by law. You may opt out at any time by using the unsubscribe link (where available), replying STOP, or contacting us. We will process opt-out requests as soon as reasonably practicable.
Use of Cookies
A cookie is a small data file that our web server may store on your device when you visit our websites. Cookies remain on your device but do not personally identify you or allow access to your computer. They may collect details such as your browser type, operating system, internet provider, IP address, mobile network, and referring website.
Most browsers let you control cookie settings. Information gathered through cookies helps us understand customer preferences and improve our services.
Accessing and Correcting Your Personal Information
You have rights under privacy laws to request access to personal information we hold about you and to request corrections. To do this, please contact us using the details below. If access is refused, we will give written reasons. We may charge a reasonable fee for providing access.
We take reasonable steps to ensure personal information is accurate, up to date, and complete. If you believe the information we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us to request a correction. We may refuse a correction if we consider it unnecessary and will provide written reasons if this occurs.
Questions and Complaints
We welcome feedback about this Privacy Policy. If you have any questions, concerns, or complaints about how we handle your personal information, please contact our Privacy Officer:
Attention: Privacy Officer
Address: P.O. Box 1053, Blacktown NSW 2148 Australia
Email: raj.bachu@ausfinproperty.com.au
We will investigate complaints about the handling of personal information and provide a written response outlining the outcome. You may also make a complaint to the Office of the Australian Information Commissioner by calling 1300 363 992 or emailing enquiries@oaic.gov.au.
Further information about your privacy rights and our obligations, including how to make a complaint, is available from the Office of the Australian Information Commissioner at www.oaic.gov.au, by mail at GPO Box 5218 Sydney NSW 2001, or by email at enquiries@oaic.gov.au.
Disclaimer
While we strive to ensure that this Privacy Policy is complete, accurate, and up to date, it is possible that certain details may have been unintentionally omitted or may not fully reflect all aspects of our data handling practices. This document is provided for general informational purposes and does not constitute legal advice.
We reserve the right to update, modify, or correct this Privacy Policy at any time without prior notice to address any omissions, changes in legal requirements, or updates to our practices. Users are encouraged to review this Privacy Policy periodically to stay informed.
If you believe that any information is missing, unclear, or inaccurate, please contact us so we can promptly review and address your concerns.